What should I do if I encounter a bug or technical issue?

What should I do if I encounter a bug or technical issue?

If you encounter a bug or technical issue while using RecruitApp.ai, it is important to report it promptly so that our support team can address and resolve the problem. Here are the steps you should take:

Steps to Report a Bug or Technical Issue:

1. Document the Issue:

   • Details: Take note of the details of the issue, including any error messages, the actions you were performing when the issue occurred, and the impact it is having on your use of RecruitApp.ai.
   • Screenshots: If possible, capture screenshots of the issue or error messages to provide a visual reference for our support team.
     
     
     

2. Contact Technical Support:

   • Online Support Ticket:
     • Visit the Support Portal: Go to https://support.recruitapp.ai to create a support ticket.
     • Submit Details: Fill out the support ticket form with a detailed description of the bug or technical issue, including any screenshots or attachments.
   • Email Support:
     • Send an Email: Email our support team at support@recruitapp.ai with a detailed description of the issue and any relevant screenshots or files.
   • Call Technical Support:
     • Phone Number: Call us at (667) 225-3181 to speak directly with a support representative who can assist you with the issue.
       
       
       

What to Include in Your Support Request:

1. Contact Information:

   • Provide your name, email address, and phone number so our support team can reach you if further information is needed.

2. Description of the Issue:

   • Clearly describe the bug or technical issue you are experiencing, including any error messages, steps to reproduce the problem, and the impact it is having on your use of RecruitApp.ai.

3. Relevant Details:

   • Include any relevant details such as your operating system, browser version, and any recent changes or updates that may have triggered the issue.
     
     
     

Additional Support Information:

• Support Hours: Our technical support team is available during standard business hours to assist you with any issues or questions.
• Response Time: We strive to respond to all support requests as quickly as possible, typically within one business day. Urgent issues may receive expedited attention.
  
  
  

By following these steps and contacting our support team via one of the listed methods, you can help us quickly identify and resolve any bugs or technical issues you encounter. Your prompt reporting helps us maintain a smooth and efficient experience for all RecruitApp.ai users. If you have any further questions or need additional assistance, please do not hesitate to reach out to us.