How do I report a security issue?

How do I report a security issue?

At RecruitApp.ai, we take security very seriously and are committed to maintaining a secure environment for all our users. If you encounter a security issue or vulnerability, it is crucial to report it immediately so that we can address it promptly.

Steps to Report a Security Issue:

1. Identify the Issue:

   • Clearly identify the nature of the security issue. This could include potential vulnerabilities, unauthorized access, data breaches, or any other security concerns.

2. Gather Details:

   • Collect as much information as possible about the issue. This may include screenshots, error messages, steps to reproduce the issue, and any other relevant details that can help us understand and resolve the problem.

3. Report the Issue:

   • Email Support: Send an email to our support team at support@recruitapp.ai. In your email, provide a detailed description of the security issue along with the information you have gathered.
   • Subject Line: Use a clear and concise subject line, such as "Security Issue Report - [Brief Description]".

4. Include Contact Information:

   • Provide your contact information so that our security team can reach out to you if they need further details or clarification.

5. Wait for Confirmation:

   • Once you have reported the issue, our support team will acknowledge receipt of your report and provide you with a confirmation. We will begin investigating the issue immediately.
     
     

What Happens Next?

• Investigation:

  • Our security team will thoroughly investigate the reported issue. We may contact you for additional information or clarification if needed.

• Resolution:

  • Upon confirming the issue, we will take appropriate measures to resolve it. This may include applying security patches, updating our systems, or implementing additional security controls.

• Follow-Up:

  • We will keep you informed of the progress and resolution of the issue. Once resolved, we will provide you with a summary of the actions taken to address the security concern.
    
    

Additional Support:

• Emergency Contact:
  • If the security issue requires immediate attention and you need urgent assistance, please contact our support hotline at (667) 225-3181.
    
    

By promptly reporting security issues to support@recruitapp.ai, you help us maintain a secure platform and protect the data and privacy of all our users. Thank you for your vigilance and cooperation in keeping RecruitApp.ai safe and secure.